Got a blog post you wanna' publish in a pinch? No problem, just shoot us your copy and images and we'll take care of it! Want us to update images or text on your Home Page? Sure thing! If it's content that's already part your existing design, we've got you covered! This doesn't include updating the design and layout of your site or adding new features of course, but if it's existing content that you need to update we'll take care of it!

In the event that your WordPress theme or plugin(s) fall out of active development and are no longer supported we'll keep an eye on things to make sure that they continue to function properly. Should they cease to function, we'll suggest a well supported theme or plugin(s) in active development that offer the same features.

If your site breaks after updating WordPress, your theme, or a plugin, we'll roll your site back to the most recent version available prior to performing the update, at which point we'll notify you of the issue. If your plan includes Service & Support hours, we'll use that time to address the issue. If resolution of the issue requires additional hours outside those included in your plan we'll notify you and if we have your approval, we'll then bill you at our hourly rate to resolve the issue.

Because website security is extremely important to us, we'll scan your websites for security issues and resolve them at once, should they arise. Although 99.9% of our Maintenance Clients never get hacked, it can happen, usually due to having your website hosted in a standard shared hosting environment.

Because we keep off-site backups, we can usually restore to a previous version of your website, however the time in which this can take place varies. Our sites hosted with WPEngine can be restored within as little as 30 minutes, whereas sites hosted on standard shared hosting plans with hostile environments can take several hours to restore. In the event that you do need to restore we'll use the time you have available in your plan and if we require additional to get your site back up and running, we'll inform you before we proceed.

If your needs require more than what's on offer in the above plans feel free to reach out and let us know. Whether it be additional Service & Support hours or discounts for multiple websites we'd be happy to create a custom solution for you that includes all of the above and then some.

If your plan includes Unlimited Service we'll happily perform any updates you'd like made to your site, just email us and we'll get back to you within one business day to discuss things in further detail.

Note that Unlimited Service doesn't include making significant changes to your existing website such as performing a complete website redesign, adding eCommerce, Memberships, a Learning Management System, or any other such advanced features to your site.

In the event that you'd like to implement major changes to your site, just contact us and we'll arrange a call so that we can discuss what you'd like to do so that we can provide you with an estimate.

Nope. Although there are plenty of folks out there who maintain websites built on all manner of platforms they tend to be the "Jack of All Trades & Master of None" type development crew. Not us. As WordPress specialists we only maintain sites built on WordPress. If you have a website built on another platform such as Joomla or Drupal we can convert it to WordPress if you'd like at which point we'll happily maintain your site for you.

You bet. Because we don't require a monthly contract you may cancel at any time, just let us know and we'll cancel your plan at the end of your current term.

Most certainly. If after a period of time you feel you'd be better served by one of our other plans just drop us a line and we'll either upgrade or downgrade your plan and pro-rate you accordingly.