WordPress Maintenance & Support

With Unlimited Quick Fixes, so long as it's something we can do in 30 minutes or less, we'll happily perform any updates to your site like tweaking a color or an image, formatting a blog post, adding or removing a bit of text, or installing a Plugin that requires minimal configuration and testing.

Unlimited Quick Fixes don't include making major changes to your website such as redesigning a page, or adding advanced features like additional forms, Ecommerce, or other features that require more than 30 minutes to install, configure and test.

In the event that you'd like to implement major changes to your site, just shoot us an email and we'll arrange a call so that we can discuss the scope of work required for successful completion of your project, and provide you with an estimate.

In the event that your WordPress theme or plugin(s) fall out of active development and are no longer supported we'll keep an eye on things to make sure that they continue to function properly. Should they cease to function, we'll suggest a well supported theme or plugin(s) in active development that offer the same features.

If your site breaks after updating WordPress, your theme, or a plugin, we'll roll your site back to the most recent version available prior to performing the update, at which point we'll notify you of the issue. If your plan includes Service & Support hours, we'll use that time to address the issue. If resolution of the issue requires additional hours outside those included in your plan we'll notify you and if we have your approval, we'll then bill you at our hourly rate to resolve the issue.

Because website security is extremely important to us, we'll scan your websites for security issues and resolve them at once, should they arise. Although 99.9% of our Maintenance Clients never get hacked, it can happen, usually due to having your website hosted in a standard shared hosting environment.

Because we keep off-site backups, we can usually restore to a previous version of your website, however the time in which this can take place varies. Our sites hosted with WPEngine can be restored within as little as 30 minutes, whereas sites hosted on standard shared hosting plans with hostile environments can take several hours to restore. In the event that you do need to restore we'll use the time you have available in your plan and if we require additional to get your site back up and running, we'll inform you before we proceed.

If your needs require more than what's on offer in the above plans feel free to reach out and let us know. Whether it be additional Service & Support hours or discounts for multiple websites we'd be happy to create a custom solution for you that includes all of the above and then some.

Nope. Although there are plenty of folks out there who maintain websites built on all manner of platforms they tend to be the "Jack of All Trades & Master of None" type development crew. Not us. As WordPress specialists we only maintain sites built on WordPress. If you have a website built on another platform such as Joomla or Drupal we can convert it to WordPress if you'd like at which point we'll happily maintain your site for you.

You bet. Because we don't require a monthly contract you may cancel at any time, just let us know and we'll cancel your plan at the end of your current term.

Most certainly. If after a period of time you feel you'd be better served by one of our other plans just drop us a line and we'll either upgrade or downgrade your plan and pro-rate you accordingly.